Desperate to quickly reduce costs, to boost the bottom line, Circuit City is firing salesmen -- not all of them, though, just the best, as measured by the fairly objective standard that they're the ones who bring in the most sales (and hence, get the highest commissions).

So, if you're a salesman at Circuit City, and you want to keep your job, it's clear what the company wants you to do -- talk down the products, take a lot of coffee breaks, and do what you can to subtly annoy the customers. That's obviously the sort of thing that's in their financial best interest; otherwise, why would they have set up incentives which push you to do it?